Shipping & Delivery

  1. When and where do you usually deliver?

We work on all days of the week. We do free delivery, installation and pick-up. In case you do not have lift or permission to use lift at your premises, additional labor charges will be charged to carry the products through stairs. We are currently active in Mumbai

  1. What if I am not at home at the time of delivery?

After you place the order, our representative will give you a call to book a delivery slot. In case you are not at home, you have to appoint a representative (flatmate/friend/relative) to collect the order and sign the contract on your behalf. Customer or his/her representative has to be present at the agreed date and time. Otherwise extra shipping costs, INR 1000 will be charged. Also, Customer representative should carry an original/soft copy of Customer ID proof at the time of accepting the delivery.

  1. What if my building does not have a lift?

In case you do not have a lift or permission to use the lift at your premises, extra labor charges will be applicable to carry the products via stairs; amount will depend on the order size and floor level.

  1. What if my society does not allow vehicles inside?

Please note that you should ensure the entry of delivery vehicle inside the premises. Most of the times, it is not allowed to park the delivery vehicles on road. Please also ensure that you have completed the required documents and payment work mandatory with the landlord, we have observed that sometimes customers do not have permission to shift into the new house.

  1. When the contract ends, what happens to the pickup?

We will call you one week prior to the scheduled end date of the contract to fix the pick-up date and time. If you choose to keep your furniture for longer than the agreed tenure or return it before the agreed date due to some reasons, you can mail us one week in advance

  1. Who deals with labor (hamaali) union and transport union issues?

RentMacha deals with transport union at loading and unloading area. However, if there is labor (hamaali) union issues at your location and they do not allow us to unload at your place, you have to deal with them. In worst cases, we will take the items back without delivering and we will bear the logistics cost. Chances of labor union issues are very less.